Question By: A comprehensive patient engagement solution offers a few key benefits in the following areas for healthcare organizations.
- Scheduling. The availability of digital intake technology can elevate the patient experience and improve loyalty.
- Prior Authorization. A technology-enabled patient engagement solution can put providers ahead of the curve.
- Eligibility Verification. It improves eligibility approval rates, reimbursement rates, and customer service quality.
- Patient Call Center. It provides patients with a simple and smooth journey, from the first call through the care process to reimbursement.
- Self-Pay Options. Offers convenience to patients.
The Use of Technology Improves Patient Engagement
Patients are seeking flexible care options that allow them to play an active role in their care. With technology an ever-present resource at their disposal, patients need their healthcare to be as accessible as everything else in their life.
By utilizing patient engagement technology like telehealth, mobile apps, post-care surveys, automation, AI, and 24/7 chat features, providers can enhance their patient-provider relationships and increase patient engagement while ensuring loyalty and care plan compliance.
If you're looking for a patient engagement solution that can help your healthcare organization in multiple ways, choose GeBBS. GeBBS Healthcare Solutions is a leader in healthcare IT and patient contact services.
Visit https://gebbs.com/blog/patient-engagement-uniting-technology-and-human-resources/ for more information.
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